Refund & Reversal Policy

Effective Date: November 2, 2026

1. Automatic Payout Reversals

When an outbound bank transfer or UPI payout is rejected by the beneficiary institution (due to invalid account number, dormant account, or IFSC routing failure), the entire debited principal amount and applicable processing charges are automatically reversed back to the merchant's available wallet ledger balance immediately upon provider confirmation.

2. Unused Nodal Balance Withdrawals

Merchants may withdraw unused positive live wallet balances back to their verified registered corporate bank account at any time by submitting a settlement request through the dashboard or contacting compliance.